[Solved] Installation keeps looping the login page

[just370z]

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Describe the bug

Setup via amazon.com, will endlessly loop through the amazon login screen, it never progresses beyond inputting password.

To Reproduce

Installing

1. Go to '...'
2. Click on '....'
3. Scroll down to '....'
4. See error

Expected behavior

shows installed integration

Screenshots

System details

• Home Assistant version: 2024.9.1
• alexa_media version (from const.py or HA startup log): v4.12.12
• alexapy version (from pip show alexapy in homeasssistant container or HA startup log):
• Is Amazon 2FA/2SV enabled <!---We will not debug login issues if unanswered---> (y/n): Y
• Amazon Domain: amazon.com

Debug Logs (alexa_media & alexapy)
Please provide logs.

see attached, it was too big to include
AMP Debug log.txt

[MichaelB2018]

I have the exactly same issue today

[just370z]

Hopefully there is someone that can help us out there

[doctorkb]

+1 - I thought it was just me... :(

[dangerzau]

Same issue here to attempting to login to amazon.com.au so not just .com either :(

[Onlyhanz-com]

Im also having this issue, im new to HA and need this integration

[Onlyhanz-com]

Im also having this issue, im new to HA and need this integration

This solution was found posted by another on a 3 day old post and I am pasting them here as it solved my issue.

Through trial and error trying to figure out the flow sequence, I was able to trick it and get to the OTP window.
After you've cycled through name, password and back to name, select the option Create Account New to Amazon?
Fill in a first & last name (anything at all as not going to matter so "Q W" is quick and easy to type!)
Amazon will then inform you that an account with your email already exists.
At that point re-select "Sign in Already a customer?" and proceed with the email and password windows and then the OTP window should appear. By that point though, the integration generated OTP has likely expired but you can just enter your current app generated OTP code and it should work.
If it returns to the integration add window and it just sits and spins and never progresses, that likely means the proxy listening session has expired and you'll have to repeat the process.

I am new to Github so I am not sure if this is the correct way to pass along a solution but this is my best attempt.

[Onlyhanz-com]

@just370z

[doctorkb]

Thanks @Onlyhanz-com ! That worked for me!

The only other step I'd add is that I had to reload the integration entry for it to find my devices.

[ldelvalleh]

Thanks @Onlyhanz-com

It worked for me, thanks a lot for the information.

[SmartHomeDIY]

Thanks @Onlyhanz-com

It also worked for me.

[regisleclerc]

Same bug for me, I'm not alone 🙏
Trying the workaround

[bedge117]

Came here to say bingo! The workaround worked for me.

Login loop successfully broken and I have all my devices back.

[regisleclerc]

+1 for the workaround, you rock @Onlyhanz-com 👏

[just370z]

This worked for me as well, to get out of the login loop.
But it did not work the first try, the first try i got the 500 error, so i then reset my Amazon password and followed the installation steps and then your steps and it worked!
thank you again @Onlyhanz-com, great community!

[MichaelB2018]

+1 for the workaround, thanks @Onlyhanz-com 👏

[OldAssComputer]

Thank you for that work around. I just started playing with this integration and thought something on my end was wrong.

[jeannicolasreyt]

@Onlyhanz-com No clue how you figured it out, but it worked for me 🙏

[jamestas]

Im also having this issue, im new to HA and need this integration

This solution was found posted by another on a 3 day old post and I am pasting them here as it solved my issue.

Through trial and error trying to figure out the flow sequence, I was able to trick it and get to the OTP window.
After you've cycled through name, password and back to name, select the option Create Account New to Amazon?
Fill in a first & last name (anything at all as not going to matter so "Q W" is quick and easy to type!)
Amazon will then inform you that an account with your email already exists.
At that point re-select "Sign in Already a customer?" and proceed with the email and password windows and then the OTP window should appear. By that point though, the integration generated OTP has likely expired but you can just enter your current app generated OTP code and it should work.
If it returns to the integration add window and it just sits and spins and never progresses, that likely means the proxy listening session has expired and you'll have to repeat the process.

I am new to Github so I am not sure if this is the correct way to pass along a solution but this is my best attempt.

Thanks for this, I have my sanity back!
Workaround works!

[lucaxxaa]

Thank...work now 💯

[danielbrunt57]

@Onlyhanz-com No clue how you figured it out, but it worked for me 🙏

I'm the one who figured it out and it was just a happy accident! I wanted to see if that page was really talking to Amazon so I chose create new account which proved it was. But after that, it showed email & password in the same window which then led to the OTP window. Now If I could only accidentally fix the initial window with email only that would be awesome!

[danielbrunt57]

Duplicate of issue #2514

[justinruaya123]

I've tried this method and it redirects me to 3 methods:

Im also having this issue, im new to HA and need this integration

This solution was found posted by another on a 3 day old post and I am pasting them here as it solved my issue.

Through trial and error trying to figure out the flow sequence, I was able to trick it and get to the OTP window.
After you've cycled through name, password and back to name, select the option Create Account New to Amazon?
Fill in a first & last name (anything at all as not going to matter so "Q W" is quick and easy to type!)
Amazon will then inform you that an account with your email already exists.
At that point re-select "Sign in Already a customer?" and proceed with the email and password windows and then the OTP window should appear. By that point though, the integration generated OTP has likely expired but you can just enter your current app generated OTP code and it should work.
If it returns to the integration add window and it just sits and spins and never progresses, that likely means the proxy listening session has expired and you'll have to repeat the process.

I am new to Github so I am not sure if this is the correct way to pass along a solution but this is my best attempt.

Does not work. I've tried both (a) internal IP (192.168.xx) and (b) nabu casa link. The integration just refuses to work.