CAP

Call Alert at Pluribus

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Design Goal:

• This system is designed as a lightweight, and modular tool for connecting agnostic monitoring, alerting, and future frameworks to be able to contact engineers and reporting chains via SMS and Phone Call.

• V1: This version provided a generic phone number that connects requestor to primary and secondary on-call contacts if there is an emergency.

  • Amazon Connect
    • This is AWS' Call Center in a box which allows for visual workflows using an IVR
  • AWS Lambda (Python)
    • Triggered by API Gateway or Pinpoint to pull contact info, and initiate response logic.
  • Amazon DynamoDB
    • Provides lightweight holding and access of engineer information, and on-call state (primary, escalation, off).

• V2: Building off the first version, this provides a system that draws in automated alerts from systems, and routes those alerts to engineers via SMS.

  • Amazon Pinpoint
    • 2 Way SMS - allows engineers to receive and acknowledge alerts.
  • Amazon API Gateway
    • Provides logic handling for inbound and outbound requests to external tooling.
  • Amazon DynamoDB
    • Provides lightweight holding and access of engineer information, and on-call state (primary, escalation, off).
  • AWS Lambda (Python)
    • Triggered by API Gateway or Pinpoint to pull contact info, and initiate response logic.
  • Webhooks
    • Open web technology used as part of external system to our API gateway.
    • Works with Microsoft Teams, Splunk, New Relic and others.

• Future State: provide a system that can handle SMS and calling of engineers, and activation via phone or automated alerts.