Setup

First install the requests package by running:

pip install requests

Ensure your ~/.zendesk.cfg is already configured. You can use your API token information as found at https://support.datastax.com/settings/api. (You will need ZenDesk admin access to view this page.) This is mine:

[ZenDesk]
domain = support.datastax.com
email = joaquin@<domain>.com/token
pass = TOKEN

[Downloader]
download_directory = /Users/joaquin/Downloads/support
run_open = True
open_program = subl

Then perhaps something simple like:

sudo ln -s ~/repos/zendesk_downloader/download /usr/local/bin/download

Note: subl is an alias that opens Sublime Text 2 and subl <folder-path> opens the entire folder in Sublime. You can choose any command you want, including open, which opens a Finder window.

Usage

download 1828

After that, all attachments are downloaded into the folder

<download_directory>/<organization-id>/<ticket-id>/<filename>_<attachment-id>.<file-ext>

where:

• .tar.gz and .zip files are extracted into their proper folders
• file creation and modified dates are set to the original upload date
• files with no extensions are automatically fixed with at .txt (to make it easier for OSX to open files)

Purpose

• Allows filesystems to remain less cluttered with support tickets
• Have all organization files ready to easily be grepped
• Ensure that we don't have many cassandra.yaml (30) files (maybe just OSX)
• Keep files organized by date of attachment, not download
• Automatically extract compressed information