Puppet's GitHub namespace contains many repositories for a great variety of types of projects, each with different levels of support. This document isn't intended to be a definitive resource explaining each level. Instead, it will link to the full support policy for each. Please refer to our support services page for more information on professional services, training, or certification. You're also invited to participate in our vibrant and engaging community.
With your support contract for any of Puppet’s products, you are eligible for help from our team of expert support engineers. The support benefit includes access to new product releases, bug fixes, an authenticated support portal and knowledge base. Learn more.
Our Open Source projects have no explicit support policy. If you have a support contract and you're using an Open Source project along with your supported product, then you'll receive best-effort assistance if you make a support request.
You are invited to file issues on the project, or to contribute pull requests correcting the problem you're running into. That process will vary depending on the project. If GitHub issues are not enabled, then you'll need to file tickets in the appropriate JIRA project.
The Puppet Community Slack is a great way to get peer-to-peer help. You'll even find many Puppet engineers participating in conversations there.
Many Puppet modules in this namespace were created by individuals solving a specific problem. The Forge Modules team will maintain and correct issues with modules in the Puppet namespace, but does not offer specific support for most modules. If you have a support contract, then the Support team will attempt best-effort assistance.
The Puppet Community Slack is a great way to get peer-to-peer help
from people using these modules. You'll also find that the Forge Modules team is often available
for questions in the #forge-modules channel.
Puppet Forge modules are meant to make your life easier. Puppet Supported modules take it one step further, making sure common services are easy to set up, implement, and manage with Puppet Enterprise. Puppet guarantees that each supported module has been tested with Puppet Enterprise, is subject to official Puppet Enterprise support, is maintained, and compatible with multiple platforms. See the support policy on the Forge for more details.
Support for these modules is provided by a Puppet partner. In some cases, this may require a support contract with the partner vendor.
With the new Puppet Approved program, finding the right module is even easier. Puppet Approved modules are recommended by Puppet for use with Puppet Enterprise and meet our expectations for quality and usability. Learn more on the Forge.
Some repositories in this namespace are personal or department "pet projects". They have no support implied whatsoever, although the developers might offer their own support expectations.