Platform Catering UI for users

[Paul-Eraman-CoopCycle]

For platform catering we will have clients who at 8pm on a thursday will want to buy a hamburger in the normal way on the normal platform, but then the next morning at 9am may want to do a group platform catering order

we need a way to differentiate between these two situations for the customer both in the app and on the web. So far we have 3 ideas, if you can either pick one of the three options you like, or suggest something else, that would be great.

Option 1 - Use the left menu

Option 2 - Insert into the restaurant homepage

In the main restaurant menu page, have a new "card" appear at the top of the list when it is available to be ordered (before cutoff time) that takes you to a new restaurant menu page that only has the options available for that hub. Note that the "make a group order" and the search bar would disappear if you scroll down

Main page

After clicking the business platform catering account option

Option 3 - Change menu arrangement

Move search bar to the top, add icon below for business account platform (implies only one business platform per user)

Main page

After clicking the icon in the bottom left

[Kooglof067]

So for me option 2 is the best because :

• option 1, by not being directly displayed, can be simply ignored by potential clients
• option 3 could "mess up" with the basic UI/UX of the software.

As is I mean, cos maybe having a magic button in the center could generate more interest by the customer (I'm thinking about the blue star in Tinder app kind of magic button)

[AdrienSICKLO]

I have a few clarifying questions:

In all options, the display would only happen for customers whose characteristics show that they are linked to a platform catering account? So like normal customers would not see it right?
If that is so, then :

• I think there should be somewhere something advertising the service so that normal customers can tell their boss it exists but that's a different problem.
• Option 1 is what probably fucks the less with the current global process of the App. Is it the easiest dev wise? I think the only problem here is that it would need for people to know that they have to look in that place and we don't want to hold their hands for that...
• Option 2 seems pretty obstrusive but could work. What happens after 10.30am? The business platform catering layer disappears or still show for the next day? Would be annoying for the customer if he wants to order for himself at home.
• Option 3 might be best in the end as it would not take too much room and be available when needed by customers preparing their lunch

[tcmjlnt]

You probably thought of this option as well, but why not adopt Deliveroo's solution for this ? Add a "Start a group order" button at the top right of the restaurant's page you selected? Then have a link created to share with colleagues & friends.
Or am I missing the point, and is this about being to order from different restaurants as a business (with unique payment solution) ?

[Paul-Eraman-CoopCycle]

Group orders are not the same as a platform catering order

Better said, platform catering can be or not be a group order. The element you have described thomas is in our workflow.

The context is the following:
PROBLEMS

1. To do group orders, if one part of the logistical chain or restaurants fails, everything arrives late
2. In orders for businesses, the coop or restaurant may want to change their prices, cutoff time, etc to adapt to the situation

SOLUTIIONS

1. Use hubs to create business accounts where selected restaurants that have good service can do group orders together
2. These hubs will have pricing, timing, and other rules that are higher than the normal platform rules (so if you order in the hub, there is no delivery fee for example, but this does not change that a normal order from that restaurant does have a delivery fee)

The question now is how to move between one purchase situation (business account for platform catering) to the other (hungry at night at home)

[tcmjlnt]

The question now is how to move between one purchase situation (business account for platform catering) to the other (hungry at night at home)

To answer the latter question, just adding another opinion, so take with a grain of salt : I believe it is of the utmost importance that the customer is aware he's on bob's business account an not on his personal account. A solution could be to have a different background color when switching accounts.

[Scrat44]

Ok so we can all have the same shared definition for the feature :

1. Random customer : It's called a "group order" feature.
2. Business customer (enterprise) : it's called a "platform catering order".
   The thing that make them different is the "Enterprise aspect" then. Paul, I hope I'm correct here ?! XD

So ! If our target is the business customer. And not every customer.
The best choice for me, is option 3 because...

1. It's a button that can be "activated" for the business staff account. BUT can be visible with a light fade for all customers. When others normal customers click on the "bob's icon", it could make appear a pop up or page that explain the platform catering order system.
If we want all customers to see this new feature and tell their boss about it, we can even make a shiny button or with visual difference to make them click.

2. The limit ordering time shouldn't be shown like the Option 2. Because, is it's an order for 40 people, it's not gonna happens is they select just 2 restaurants from the list. It could be nice to ask our restaurant, what maximum order they can handle in which time the order is made before service, for example :

• 2h before : 10 pers
• 12h before : 15 pers
• 24h before : 30 pers
• 72h before : 60 pers

And make 2 or 3 delivery schedules : Like 12h, 13h and 13h30.
Because for 10 or 30 people, the restaurant can't make the dishes in the rush hour (12h-12h45), we all know this.
Theses choices are made with the restaurants. AND are shown on the restaurant page menu, to clearly see as a customer, what should I pick bewteen theses options and criterias.

3. It seems easier this way, for the devs. Less misunderstandings than option 2, that can be more difficult to understand what's happening on this screen.

4. The warning about option 1, for me, is the secret - hidden aspect.

It could be great to talk about this together with more screens supports !