HD Settings > Restrict tickets by Team option, is not working

[kittiu]

Information about bug

Based on this topic, https://discuss.frappe.io/t/how-can-we-restrict-ticket-by-team-in-helpdesk/122251/4

What user expect that, at least from HD Client, ticket belongs to some agent team, should be seen only by user on that team. But currently, everyone is seeing everything.

From debugging the function get_list_filters from HDTicket class which is the only place that lookup the Restrict tickets by Team.

However, from my testing, there is now where this fuction is called. And the method get_list_filters itself is created more than a year ago. I come to believe this feature is lost in development.

Version

ERPNext: v15.39.0

Frappe Framework: v15.44.2

Helpdesk: v1.0.0

Installation method

manual install

Relevant log output / Stack trace / Full Error Message.

No response