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VAT: Update to better translation strings for VAT form in checkout #95152

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JessBoctor opened this issue Oct 4, 2024 · 2 comments
Open

VAT: Update to better translation strings for VAT form in checkout #95152

JessBoctor opened this issue Oct 4, 2024 · 2 comments
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Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". [Feature] Translations & Internationalization Related to the translation of WordPress.com content and services, and international user support. VAT

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@JessBoctor
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JessBoctor commented Oct 4, 2024

Reported in pcYYuD-1RW-p2

We received some feedback from a self-serve interview completed by @fredrikekelund. One point mentioned was that the literal translations from English to Swedish in the VAT form led to user confusion because they didn't sound native at all.

This happens because the translation strings in the VAT form use a placeholder for the tax name. For example, the translation string for the company name field is Organization for %s (where %s is most commonly replaced with VAT, but sometimes with e.g., GST).

Per Team Global's recommendation (pcYYuD-1RW-p2#comment-1932), we should use strings without placeholders since this will permit much better translations than we currently have. I.e., instead of Organization for %s, we should include several complete strings in the code (Organization for VAT, Organization for GST, Organization for CT, Organization for tax).

We should make sure that the strings are updated both in the Checkout Billing Information field and in the VAT/Tax information form in https://wordpress.com/me/purchases/vat-details

@JessBoctor JessBoctor added [Feature] Translations & Internationalization Related to the translation of WordPress.com content and services, and international user support. VAT labels Oct 4, 2024
@JessBoctor JessBoctor changed the title VAT: Add better translation strings for Swedish users in VAT Forms VAT: Update to better translation strings for Swedish users in VAT Forms Oct 4, 2024
@fredrikekelund fredrikekelund changed the title VAT: Update to better translation strings for Swedish users in VAT Forms VAT: Update to better translation strings for VAT form in checkout Oct 7, 2024
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github-actions bot commented Oct 7, 2024

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  • pcYYuD-1RW-p2#comment-1932

@github-actions github-actions bot added the Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". label Oct 7, 2024
@michaeldcain
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I think we need to be careful here, because tax names are country-specific, whereas languages aren't. Swedish is probably a bit of outlier here, but we ran into this previously with French speaking users that aren't in France.

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Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". [Feature] Translations & Internationalization Related to the translation of WordPress.com content and services, and international user support. VAT
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